{
"topic": "CALL_RECEIVED",
"body": {
"start_date": "2025-09-15T16:45:00Z",
"recording_url": "https://example.com/recordings/abc123.mp3",
"from_number": "+15555555555",
"from_name": "John Doe",
"to": "+16666666666",
"to_name": "Jane Smith",
"length_in_minutes": 5.50,
"length": "5m30s",
"call_category": "support",
"summary": "**Summary:** We discussed the current billing issues in detail, including discrepancies in recent invoices and pending payments. Action items and next steps were outlined to resolve these issues efficiently.",
"one_sentence_summary": "Billing issue resolved and follow-up scheduled.",
"transcriptions": [
{
"source": "USER",
"time": "2025-09-15T16:45:01Z",
"text": "Hello, this is John. I have a question about my invoice."
},
{
"source": "AGENT",
"time": "2025-09-15T16:45:05Z",
"text": "Hi John, I can help with that."
},
],
"concatenated_transcript": "Hello, this is John. I have a question about my invoice. Hi John, I can help with that.",
"type": "OUTBOUND"
}
}